Return and Exchange Policy:

General Exchange Policy:

1. If there is any discrepancy in your order (e.g., the size received does not match the size ordered), you must inform us within 6 hours of receiving the product.
2. We strongly encourage you to check the product in front of the delivery man. Complaints regarding defects or issues made after the delivery man has left may not be accepted.
3. If you discover a problem after delivery, please inform us within 24 hours. We will facilitate an exchange subject to stock availability and following our verification procedures. A processing charge may apply.

Conditions for Exchange:

1. The product must be in its original condition, exactly as it was received.
2. All original tags, labels, and packaging must be intact. Do not remove or damage any security tags or stickers.
3. Complaints must be filed within 24 hours of receiving the product to be eligible for consideration.
4. The customer is responsible for the exchange shipping charges. Current rates: 70 Taka for Dhaka City, 100 Taka for Chittagong, and 150 Taka for areas outside Dhaka.
5. In cases where an exchange is approved due to our error (wrong size or defective product supplied by Soft Style), we will handle the exchange at our own expense. We must be informed with evidence within 48 hours of receipt.

Important Policies to Note:

• Items must be unused, unworn, and unwashed with original tags attached. Damaged or worn items will be rejected for exchange.
• We do not offer cash refunds. You may exchange your item for another product of equal value.
• Products sold under special offers or discounts are not eligible for exchange or refund unless the product is proven to be defective.
• If you wish to cancel a Cash on Delivery (COD) order while the delivery is still pending or at the doorstep, the shipping charge must be paid to the courier.
• Shipping charges are non-refundable for all shipments.

Returns/Refunds are not possible in the following cases:

• The product has been used or washed.
• Damage is reported after the delivery man has left and the claim is outside the 24-hour window.
• Product was purchased during a "Clearance" or "Flash Sale".
• Change of mind after the order has been processed and shipped.