Order Policy:

1. Orders are only possible for products in stock.
2. Once confirmed, orders cannot be cancelled or refunded.
3. For any kind of issue related to the order, please contact our customer care representative. Customer Care Contact Number: 01798436494 (Service available all week, Timings: 10am to 6pm)

Pricing Policy:

1. Prices displayed on the website are published in Bangladeshi Taka (BDT).
2. Technical errors may occur in the submitted information due to system errors. In such a situation, Soft Style reserves the right to cancel the order. We apologize in advance for any inconvenience caused.

Delivery Policy:

1. We are committed to delivering your order accurately, in good condition, and on time.

Shipping Policy:

1. Delivery time within Dhaka: Within 3 working days
2. Delivery time outside Dhaka: within 5 working days
3. Due to stock issues, delivery issues, natural disasters or any other internal political issues, the delivery time may be a maximum of 15 days and the customer will be informed about this.
4. Delivery charge within Dhaka City is 70 Taka.
5. Delivery charge in Dhaka sub-area is 100 taka (Savar, Gazipur, Narayanganj, Keraniganj)
6. Delivery charge outside Dhaka is 150 taka.
7. To confirm the order, a minimum of 100 Taka and a maximum of 200 Taka must be paid in advance as security money for Dhaka and outside Dhaka, which will be refundable after sending the order. This amount will be deducted from the purchase price of the product.
8. Please note that we are associated with a shipping company for order delivery. However, the shipping process is completely out of our control. We apologize in advance for any damage and promise to compensate for it.

Color and design inconsistency:

1. We do our best to portray accurate colors and designs on the website. However, customers may still observe color and design errors due to monitors.

Denial of inconsistency of information:

1. Due to technical errors, the websites may display incorrect information regarding product prices, availability, images, sizes and colors. Soft Style reserves the right to correct and update such information at any time.

By using our website, you agree to the following terms and conditions.

1. All information, images and content on the website are provided for informational purposes only.
2. If you place an order, it will be considered a contract.
3. We reserve the right to change our products, prices and offers at any time.
4. If a customer places a false order or misbehaves, his order may be cancelled. We have the right.
5. The color or design of the product displayed on the website may vary slightly due to device screens and input.
6. All customer information will be protected in accordance with our privacy policy.